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Anti-fraud policy

At Quantivo Digital, we are deeply committed to maintaining the highest standards of security, transparency, and integrity in every client engagement. As a trusted provider of custom digital transformation, AI, and performance-driven consulting services, we actively monitor all transactions and digital interactions to detect, prevent, and mitigate fraud.

By using our website and services, you agree to comply with this Anti-Fraud Policy. Any attempt to engage in fraudulent behavior will result in immediate service termination, legal action, and notification to relevant authorities and credit agencies.

Fraud Prevention Framework

Payment Verification Protocols

We employ multi-layered payment security protocols to ensure safe transactions, including:

  • PCI-DSS Compliant Payment Processing – All payments are processed through secure, industry-standard gateways.

  • 3D Secure Authentication – Additional identity verification may be required for high-value or high-risk transactions.

  • Real-Time Transaction Monitoring – Our systems detect anomalies such as geo-location mismatches, irregular purchase behavior, and repeated refund attempts.

  • Manual Fraud Review – Transactions flagged as suspicious may be manually reviewed before approval.

Know Your Customer (KYC) Procedures

For select services or high-value orders, we may request:

  • A valid government-issued ID (passport, driver’s license, or national ID)

  • Proof of billing address (utility bill or bank document)

  • Business registration certificate (for B2B clients)

Failure to comply within the requested timeframe will result in cancellation and account suspension.

Zero Tolerance for Chargeback Abuse

Unjustified or fraudulent chargebacks undermine the integrity of our business. In such cases, we reserve the right to:

  • Immediately terminate active services and restrict account access

  • Pursue legal action to recover disputed amounts and associated costs

  • Report incidents to fraud prevention agencies and credit bureaus

If you believe a charge was made in error, please contact us first at support@quantivodigital.com,  we are committed to resolving issues transparently and fairly.

Prohibited Transactions & Activities

Quantivo Digital strictly prohibits engagement in or facilitation of the following:

  • Use of stolen payment credentials or identity theft

  • Phishing, hacking, or cyber-malware activities

  • Money laundering, crypto fraud, or unlicensed resale of services

  • Any actions in violation of international financial regulations

Violators will be banned permanently and reported to appropriate legal and regulatory entities.

Enforcement & Consequences

If fraud is suspected or confirmed, Quantivo Digital may take the following actions:

  • Cancel pending orders and withhold deliverables

  • Suspend or permanently disable associated accounts

  • Notify law enforcement, banks, and payment platforms

  •  Pursue legal claims for damages, including chargeback fraud and contractual breaches

Reporting Suspicious Activity

We encourage users and partners to report any suspicious behavior related to our services. All reports are handled with urgency and discretion.

Email: support@quantivodigital.com

Policy Updates

This Anti-Fraud Policy may be revised at any time without prior notice. The most current version will always be available on our website. Users are encouraged to review it regularly.

Business Address:
Quantivo LTD
1st Floor, 4 Staple Inn
London, United Kingdom
WC1V 7QH

Thank you for helping us maintain a secure, ethical, and professional digital ecosystem.

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