Refund & Cancellation Policy
At Quantivo Digital, we are committed to delivering high-impact digital solutions that are custom-built to meet the unique goals of each client. Due to the tailored nature of our services, all sales are considered final and non-refundable, except as outlined in this policy.
By purchasing or engaging any of our services, you agree to the terms detailed below.
General Terms
Our services involve strategic planning, creative development, and resource allocation specific to each project. As such, once work has commenced, fees paid are non-refundable.
We strongly recommend reviewing service scopes and deliverables in advance and consulting with our team prior to committing to a purchase.
No Refunds on Custom Digital Services
Refunds are not available once a service has been initiated, partially executed, or fully delivered. This includes, but is not limited to:
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Website design and development
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SEO, digital marketing, and performance consulting
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Paid advertising campaigns and lead generation services
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Custom content: copywriting, branding, video, graphics, UI/UX assets
Clients are responsible for ensuring that all expectations, timelines, and deliverables are clearly understood prior to confirming the service.
Cancellation Policy
Once a project begins, including any stage of discovery, design, or execution, cancellations are not permitted.
Please note:
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Quantivo Digital does not offer subscription-based services unless explicitly stated in a formal agreement
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All services are project-based and executed per the mutually agreed scope
Exceptions & Limited Refund Eligibility
Refunds may be considered only in the following rare cases:
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Non-Delivery of Service – If Quantivo Digital fails to deliver the agreed-upon service and no reasonable resolution can be provided within a defined timeframe
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Duplicate Payment – In the event of a billing error resulting in duplicate charges, a refund will be issued for the excess amount
To be eligible, refund requests must be submitted in writing to support@quantivodigital.com within 14 calendar days of the transaction date.
All refund claims are reviewed on a case-by-case basis, and Quantivo Digital reserves the right to make the final decision.
Dispute Resolution & Chargeback Policy
We encourage open dialogue and transparent resolution. Clients agree to contact our team directly with any concerns prior to initiating chargebacks or formal disputes.
Unfounded or fraudulent chargebacks may result in:
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Immediate suspension of active projects and revocation of access to deliverables
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Initiation of legal action to recover losses and associated damages
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Reporting to relevant credit and fraud prevention agencies
To avoid escalation, please reach out to our support team, we are committed to working with you toward a fair solution.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in laws, technologies, or our services. All changes are effective upon posting to our website. Please review this page periodically.
Policy Modifications
Quantivo Digital reserves the right to modify or update this policy at any time without prior notice. The latest version will always be available on our website. Clients are encouraged to review this page regularly.
Contact Information
For questions, clarification, or to submit a refund inquiry, please contact us at:
Email: Support@quantivodigital.com
Registered Address:
Quantivo LTD
1st Floor, 4 Staple Inn
London, United Kingdom
WC1V 7QH
Thank you for choosing Quantivo Digital, a trusted partner in tailored digital strategy, enterprise innovation, and result-driven solutions.